Provide "acknowledged body of knowledge" related to the concept. Emphasize the most significant aspects of the concept in an organized, organic manner. Present information sequentially so students see continuity. Draw attention to important, discrete details; don't swamp students with myriad facts.

7 topics about individual needs, rights, services, referrals, and effective delivery. Elements 1 & 2

Objective: To understand the concepts of individual needs and rights, and the principals of effective service delivery.

Activity:
Topic 1
-Identify clients needs-input on universal and developmental needs. Individual differences.
Topic 2
-Speical needs of clients are identified and considered in providing and targeting services. This includes needs relating to disabilities, language, gender, culture, age and location.
Topic 3
-Client needs and rights are identified, and opportunities for a targeted service to meet them are assessed. Input includes human and legal rights, consumer rights.
Topic 4
-Underpinning knowledge of principles of effective client service delivery. Input includes legislation, accreditation, client involvement, staff training, evaluation and improvement, communication and literacy, reporting mechanisms. Invite guest speakers.
Topic 5
-Knowledge of specific services available and provided. Input includes a general overview, with opportunities to focus on specialization areas. Relate back to topics 2 & 3.
Topic 6
-Appropriate service is identified and selected to meet client needs within the scope of area of responsibility. Input includes working in multi-disciplinary teams, staff roles and responsibilities, referrals to other agencies.
Topic 7
-Differences in client needs and how to accommodate these needs in service delivery.

Assessment: Learner involvement in responding to questioning.