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Reflection; a poem, poster or skit. Celebrate quality service.

Think of a time when you felt your rights were being abused OR Recall a time when you had “special” needs.

De-brief this activity. Were are there gaps? How could they be met? Any of a variety of reporting modes. Elements2.4 and 3.3

De-brief this in small groups. 1.)How did you respond? 2.) How did you feel? 3.) How did the organization respond? 4.)What would have improved the situation?

Practice developing a checklist of effective service delivery in small groups. Observe and interview in a workplace. Elements 2 and 3

Illustrate, without using words what ‘responsiveness’ means to you OR Mirror ‘dance’ with your partner, matching their movements.

Case studies, questionnaires, interviews, compile data base to match. Elements 1, 2 and 3

7 topics about individual needs, rights, services, referrals, and effective delivery. Elements 1 & 2

Deliver & Monitor Service to Clients

Subject:

Organizational Development

Grade:

Corporate

Concept:

Responsiveness

Bridge:

Client Needs and Rights

Content:

Effective Service Delivery

Viewable by:

Everyone!