Elicit non-trivial dialogue from students. Guide students to reflection and analysis of the experience. Encourage students to share their perceptions and beliefs. Summarize and review similarities and differences.
De-brief this in small groups.
1.)How did you respond?
2.) How did you feel?
3.) How did the organization respond?
4.)What would have improved the situation?
Objective: To analyze the experience.
Activity: Learners share the meaning of their symbols/words/experiences with those in the immediate group, to debate the relationship of needs and service delivery.
Facilitator to lead class discussion to clarify the value of good service delivery.
Questions are:
-How did it feel?
-How did you respond?
-How did others/the service respond?
What would have improved the situation?
Facilitator to lead class discussion to identify critical issues in relation to service delivery, which arose as a result of activity 1R. Facilitator writes up critical issues on butcher paper and displays on wall with pictures created by learner in previous activity.
