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Refining the Extension

Give guidance and feedback to students' plans, encouraging, refining, and helping them to be responsible for their own learning. Maintain high expectations for completion of chosen options. Summarize by reviewing the whole, bringing students "full circle" to the experience with which the learning began.


Review “koosh” ball experience.

Objective: Staff reviews what was learned from the “koosh” ball toss experience.

Activity: The supervisor debriefs the game and reviews the key points learned. Staff work in smaller teams to write a mission statement defining our commitment to our customers. Each team’s statement is written on poster board for the whole staff to review.

 

Telephone Skills

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Subject:

Organizational Development

Grade:

Corporate

Concept:

Quality

Bridge:

Focus Shift

Content:

Phone Customer Service

Viewable by:

Everyone!

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