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Extend

Extending Learning

Encourage tinkering with ideas, relationships, connections. Set up situations where students have to find information not readily available in school texts. Provide opportunity for students to design open-ended explorations of the concept. Provide multiple options so students can plan a unique "proof" of learning.


Explore how to use learned skills

Objective: The staff explores how they will use what they have learned.

Activity: 1.) Staff works with a partner to create three phone call scenarios in which they give the callers only a portion of the call. These are written on index cards. 2.) The supervisor collects all notecard sample scenarious. Staff arranges their seats in a circle so they can all see each other. The supervisor tosses a “koosh” ball into the group. The first person to catch it draws a card and responds quickly to the scenario, speaking into a large, funny play telephone. The “game’ continues until all staff have participated at least twice and all notecards are used.

 

Telephone Skills

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Subject:

Organizational Development

Grade:

Corporate

Concept:

Quality

Bridge:

Focus Shift

Content:

Phone Customer Service

Viewable by:

Everyone!

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