Connect students directly to the concept in a personal way. Capture students' attention by initiating a group problem-solving activity before delivery of instruction. Begin with a situation that is familiar to students and builds on what they already know. Construct a learning experience that allows diverse and personal student responses. Facilitate the work of cooperative teams of students.
Develop a personal sense of “quality”
Objective: Student workers develop a personal sense of what “quality” means and connect this concept to themselves.
Activity: The supervisor begins with an open invitation for staff to share their own perceptions and opinions about the following question” “What do we know about quality?” Set up certain items beforehand: paper towels (brand name and generic), food items (chips, colas, etc. of different quality), music on CD and tape, etc. Groups experience each set of items and share personal opinions as to the relative quality of each item.
